Site Rules

Definitions

• Website — the online resource located at minamart.ae, including all its pages and services
• Administrator — Minamart LLC, which has full rights to organize and technically manage the website
• User — any individual who accesses or uses the website
• Account — a personal user profile created upon registration on the website
• Order — a request to purchase products placed through the website
• Content — any text, images, videos, reviews, comments, and other materials posted on the website

General Provisions

• These rules apply to all users of the Minamart website without exception
• The Administrator reserves the right to modify these rules at any time. Changes take effect upon publication on the website
• By using the website, you confirm that you have read, understood, and agree to these rules
• The website is intended for users aged 18 and older. If you are under 18, please use the website only with parental supervision
• The website operates in accordance with the laws of the United Arab Emirates

Registration and Account

• Registration on the website is free and voluntary
• To create an account, you must provide accurate and up-to-date information (name, phone number, email address)
• You are responsible for maintaining the confidentiality of your account credentials
• One user may have only one account. Creating multiple accounts is prohibited
• If you suspect unauthorized access to your account, notify the Administrator immediately
• The Administrator may suspend or delete accounts that violate these rules
• You can delete your account at any time by contacting customer support

Using the Website

When using our website, you agree to:

• Use the website only for lawful purposes and in accordance with these rules
• Provide accurate information when placing orders and registering
• Not interfere with the normal operation of the website
• Not attempt to gain unauthorized access to website systems or other users' accounts
• Not use automated tools (bots, scrapers) without written permission from the Administrator
• Not copy, modify, or distribute website content without permission

Prohibited Actions

The following actions are strictly prohibited on our website:

• Posting offensive, defamatory, or discriminatory content based on race, nationality, religion, gender, or other characteristics
• Using profanity or obscene language, including masked forms
• Insulting or threatening other users or website staff
• Spamming, including repeated posting of identical messages
• Posting false or misleading information about products or services
• Advertising third-party products or services without Administrator permission
• Trolling, provocation, and any form of cyberbullying
• Posting content that violates UAE laws or international regulations
• Attempting to defraud the company or other users
• Using the website for money laundering or other illegal financial activities

Placing Orders

• Orders can be placed by registered users and guests
• By placing an order, you confirm that the provided contact and delivery information is accurate
• Order confirmation is sent to the email address or phone number you provided
• The Administrator reserves the right to cancel orders if fraud is suspected
• Product prices on the website may change. The final price is fixed at the time of order placement
• Product availability is displayed in real-time but may change before order confirmation
• Minimum order amount and delivery terms are specified on the Delivery page

Payment

• We accept payment by bank cards (Visa, Mastercard), Apple Pay, Google Pay, and cash on delivery
• All online payments are processed through secure payment gateways
• The order total includes product cost and delivery fee (if applicable)
• Prices are displayed in UAE Dirhams (AED) and include VAT where applicable
• In case of payment failure, please contact your bank or our customer support
• Promo codes and discounts are applied before payment according to their terms

Delivery

• Delivery is available to addresses within our service area (see Delivery page)
• Delivery times are approximate and may vary depending on circumstances
• You must ensure someone is available to receive the order at the specified address
• If the order cannot be delivered due to incorrect address or absence of recipient, redelivery fees may apply
• Please check your order upon receipt and report any issues immediately to the courier
• Temperature-sensitive products are delivered in special packaging to ensure freshness

Returns and Refunds

• You can cancel your order before it is dispatched for delivery at no charge
• If you receive damaged or defective products, please report this within 24 hours
• Food products cannot be returned due to hygiene and safety regulations, except for quality issues
• Refunds for canceled orders are processed within 5-7 business days
• For quality complaints, please provide photos of the product and receipt
• The Administrator reviews each return request individually and may offer replacement or refund

Communication Rules

When communicating on our website (reviews, comments, support chat), please:

• Maintain a respectful and constructive tone
• Stay on topic when leaving product reviews
• Base your reviews on personal experience with the product
• Not disclose personal information of other users
• Report rule violations to the Administrator rather than engaging in conflicts

The Administrator reserves the right to remove content that violates these rules and block users who repeatedly breach them.

Reviews and Ratings

• Reviews should be honest and based on actual product experience
• You may not post reviews for products you have not purchased
• Fake reviews, both positive and negative, are prohibited
• Reviews containing prohibited content will be removed
• By posting a review, you grant Minamart the right to use it on the website and marketing materials

Intellectual Property

• All content on the website (texts, images, logos, design) is the property of Minamart or used with permission
• You may not copy, reproduce, or distribute website content without written permission
• The Minamart trademark and logo are registered and protected by law
• Using our intellectual property without permission may result in legal action
• Product images are for illustration purposes and may slightly differ from actual products

Liability

• The Administrator strives to ensure the accuracy of information on the website but does not guarantee it is error-free
• The website is provided "as is" without warranties of uninterrupted operation
• The Administrator is not liable for damages resulting from website unavailability or technical issues
• Users are responsible for their actions on the website and any content they post
• The Administrator is not responsible for third-party websites linked from our website
• Force majeure circumstances release the Administrator from liability for service delays

Violation Consequences

In case of rule violations, the Administrator may:

• Issue a warning to the user
• Remove content that violates the rules
• Temporarily suspend access to certain website features
• Permanently block the user's account
• Cancel orders associated with fraudulent activity
• Report serious violations to law enforcement authorities

Dispute Resolution

• We encourage resolving any disputes through direct communication with our customer support
• If a dispute cannot be resolved amicably, it shall be settled in accordance with UAE laws
• The courts of Ras Al Khaimah, UAE, shall have exclusive jurisdiction over any disputes

Contact Information

If you have questions about these rules or need to report a violation, please contact us: